Refund Policy

This Refund Policy sets out the terms under which JobifyCoach processes refund requests for its career coaching services. It applies to all service packages and is part of our broader agreement with you, together with the Terms & Conditions and the applicable Statement of Work (SOW).

Because our services are delivered progressively in distinct stages, refund eligibility is determined by the stage at which a request is made relative to service activation and delivery. Each package has its own fee schedule, which is reflected in the refund amounts below.

All refunds are processed through Payoneer (an FCA-Authorized E-Money Institution). All payment security communications from JobifyCoach are sent exclusively from support@jobifycoach.com.

Each service package includes a defined number of revision rounds as specified in the applicable SOW. Standard packages include two (2) revision rounds, which must be requested within 7 calendar days of delivery. Revision requests submitted outside this window may not be accommodated.

Revision requests must be specific and based on the original scope of the service. A revision is not a re-scope; requests that constitute a material change to the original brief fall outside the included revision entitlement and will be quoted separately.

Dissatisfaction with a delivered revision, where the deliverable meets the agreed scope, does not constitute grounds for a refund.

No refund shall be due where:

• The refund request falls within Stage 3 (post-delivery of the Initial Analysis Report) as described in Section 3.
• Delivery has been delayed or prevented by the client's own failure to provide required materials, respond to communications, or complete the onboarding process.
• The client has used, applied, or distributed any deliverable prior to submitting a refund request.
• The client no longer wishes to pursue the service for personal or professional reasons unrelated to any service failure by JobifyCoach.
• Delays arise from third-party platform outages (Jobscan, Notion, Google Drive, LinkedIn) outside JobifyCoach's control.
• Delays arise from force majeure events, including but not limited to natural disasters, telecommunications failure, or acts of government.

To initiate a refund, submit a written request to support@jobifycoach.com with the subject line: "Refund Request: [Your Full Name]". Your request must include:

• Your full name and the email address used at the time of purchase.
• The service package purchased and the date of purchase.
• A description of the reason for your request.
• Evidence of any SLA breach if claiming under that provision.

We will acknowledge your request within 2 business days and issue a determination within 7 business days. Approved refunds are processed through Payoneer and typically reflect in your account within 5–10 business days of approval, subject to your financial institution's processing times.

We encourage clients to contact us directly before initiating a chargeback with their bank or card issuer. Most legitimate concerns can be resolved more quickly through our direct dispute process.

If you believe there has been an error in your billing, please contact us at support@jobifycoach.com with your purchase details. We will investigate and respond within 3 business days.

Chargebacks initiated without prior contact, or where the chargeback does not reflect an actual billing error or service failure by JobifyCoach, may be disputed. Any dispute arising from a chargeback is subject to the dispute resolution provisions in our Terms & Conditions (Section 12).

We may update this Refund Policy at any time. The version in effect at the time of your purchase governs your refund entitlements. Material changes will be communicated via the email address provided at the time of purchase or by notice on our website. Your continued use of our services following any update constitutes acceptance of the revised policy.

For refund requests and billing enquiries: